Terms & Conditions
THE EMERGENCY SERVICE IS SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS:
• The emergency service is contactable only through the mainsurgery telephone number 01489 607001. During out of hours periods, this
number will forward you to the duty vet. We will endeavour to answer
your call straight away, or if we are dealing with another emergency, we
will return your call within 5 minutes. If you haven’t had a call
within 5 minutes, please call the surgery again.
• Pet owners who
are not clients of the practice will initially be directed to contact
the veterinary practice with which they are registered.
• Home
visits are discouraged on the basis of a lack of good facilities for
examining the pet at home, the practical difficulties of administering
effective treatment for emergency cases at home, the need to hospitalise
most emergency cases and the time delay in driving to and finding the
address.
• Animals undergoing emergency hospitalisation will be
attended to full time until considered stable and then monitored at
regular intervals by staff returning to the surgery.
• Emergency
consultations are more expensive than normal consultations to cover the
extra costs for providing the service. The duty vet will advise you on
the cost of the consultation. This fee does not include the cost of any
treatment or hospitalisation. In the event of further treatment, an
estimate can be provided on examination of the patient.
• Emergency fees are payable at the time of the consultation.
•
If you have never previously registered your pet with a vet, we will be
prepared to register you at the time of the emergency, but full and
complete payment at the time will be mandatory.
• We accept payment by cash and most major credit cards.
Read more about Vets Now
OPENING HOURS
Monday................................8.30am - 7pm
Tuesday...............................8.30am - 7pm
Wednesday......................8.30am - 7pm
Thursday............................8.30am - 7pm
Friday....................................8.30am - 7pm
Saturday..............................8.30am - 4pm
Sunday................................10.00am - 1pm
APPOINTMENTS
Consultations available by appointment during the adjacent opening times.
Please call us or book online >
EMERGENCY CARE
Outside of the usual surgery hours please call 01489 607001 for our emergency service.
CONTACT US
178 Locks Road
Locks Heath
Southampton
SO31 6LE
T: 01489 607 001