Frequently Asked Questions...

Who are Vet's Now?

Vets Now are the leading provider of out of hours veterinary care in the UK. Vets Now works alongside your daytime practices to ensure pet owners have access to a vet whenever they need one regardless of the time. Their clinics are open when your daytime practice is closed

Who works in the Vets Now clinics?

Fully qualified vets, nurses and receptionists are based in the clinic for the full duration of their shift. All staff receive regular training with a particular emphasis on emergency and critical care of small animals.

When are the clinics open?

Whenever your normal practice is closed.

How do I get in touch with Vets Now if I need to use the service?

You can call the daytime practice and listen to an answering machine which will give you the opportunity to select an option to be transfered directly to the duty vet at Vets Now. You will need to provide them details of the problem and qualified staff will give you advice on what do. All telephone calls are logged and recorded for reference purposes.

Can I just phone for advice and how much will that cost?

Your Vet has subscribed on your behalf to the Vets Now Out of Hours service. Our trained staff can offer advice over the phone and although an appointment is always offered it is not always necessary. In fact only around 20% of our calls result in an appointment. Telephone advice is provided free of charge as part of the complete service.

If my pet needs to be treated, how do I pay?

Vets Now is an independent company so you will be asked to pay at the time of treatment. Vets Now accept all major debit and credit cards or cash payments. Details of Vets Now fees are available from the practice.

Are Vets Now fees covered by my pet insurance?

Vets Now fees should be covered in the same way as any other veterinary fees by your insurance company. If you are in any doubt, check the detail of your policy with your provider.

What happens if my pet is too unwell to come home when the clinic closes?

The interests of the animal always come first and our clinics work together with your practice to ensure that integrated care is given based on the needs of the pet.



 
 

OPENING HOURS

Monday................................8.30am - 7pm

Tuesday...............................8.30am - 7pm

Wednesday......................8.30am - 7pm

Thursday............................8.30am - 7pm

Friday....................................8.30am - 7pm

Saturday..............................8.30am - 4pm

Sunday................................10.00am - 1pm

APPOINTMENTS

Consultations available by appointment during the adjacent opening times.  

Please call us or book online.

EMERGENCY CARE

Outside of the usual surgery hours please call 01489 607001 for our emergency service.

CONTACT US

178 Locks Road

Locks Heath

Southampton

SO31 6LE

Find us on a map >

T: 01489 607 001

E: Click here to e-mail us >

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