Useful Links

Royal College of Veterinary Surgeons Practice Standards Scheme

In 2005 the Royal College of Veterinary Surgeons set up a new Practice Standards Scheme to encourage all types of veterinary practice to satisfy a rigorous set of standards appropriate for the species treated by the practice. 
Only those practices meeting these standards are accredited and allowed to use the Practice Standards logo.
Accredited practices have volunteered to undergo inspection by an experienced veterinary inspector every four years. Areas covered include; hygiene, health and safety and the facilities and equipment provided, to name just a few of the many criteria. The practice must certify annually that it continues to meet the necessary standards and may be subject to spot checks in between.

As the scheme is voluntary, not all practices are part of it yet. As a client of an accredited practice, you can be sure of a high standard of care for your pet.

We are delighted to have received our accreditation as a General Practice Tier 2 for Small Animals in 2007.

Further information about the scheme is available via the Royal College website.


Feline Advisory Bureau

Heathside is a practice member of the Feline Advisory Bureau and supports them in their work, promoting the health and welfare of cats through improved feline knowledge, to help us all care better for our feline friends.

We have a separate waiting area for cats, to keep them away from the sniffing noses of curious dogs, to help reduce the levels of stress

felt by cats visiting the vet.

We also have a separate cat ward and recovery area, again, to reduce the stress felt by cats waiting for and recovering from anaesthesia.


Petplan Insurance

Did you know 1 in 3 pets require unexpected veterinary treatment each year?* Whilst advances in veterinary medicine mean we can do more for your pet, treatment costs can soon mount up. We recommend Petplan insurance to all our clients to help cover unexpected vets bills.

You may be surprised to hear that you are more likely to claim on your pet insurance than your car or household policies (Allianz Insurance plc). In fact, in our experience if you are one of the few people who don’t need to claim on your pet insurance you really are very lucky indeed! It’s important to be aware that not all pet insurance is the same. Some policies limit the amount of time or money that you can claim for so don’t just shop around on price alone.

• Petplan’s Covered for LifeTM policies guarantee your veterinary fees cover is renewed each year no matter how often you claim (providing you renew your policy each year with no break in cover).
• Petplan doesn’t place exclusions at renewal on their Covered for LifeTM policies so on-going conditions such as eczema continue to be covered year after year.
• Petplan won’t increase your premium or excess just because you make a claim.
• Petplan is a pet insurance specialist so they understand pets and work closely with vets, charities and breeders.

Why not try before you buy? For 4 weeks’ free Petplan insurance simply click here and quote our practice reference number 1100174578.

* Source: Petplan

Heathside Vets is an Appointed Representative of Pet Plan Limited. Petplan is a trading name of Pet Plan Limited (Registered in England No. 1282939) and Allianz Insurance plc (Registered in England No. 84638), both of which are authorised and regulated by the Financial Services Authority (FSA). Registered office address: 57 Ladymead, Guildford, Surrey GU1 1DB, United Kingdom.


Hills Pet Food

They use natural antioxidants to preserve the dry food (no preservative is necessary in the canned food) and the diets have outstanding palatability. If you switch your pet onto Hill’s (Speak to our nurses for information about switching food) and you find that your pet will not eat it, Hill’s offer a money back guarantee.

Not only do Hill’s offer a range of standard diets, but they have also invested heavily in research to develop diets aimed at relieving the symptoms of certain diseases, and slowing the progress of others.


Pet Travel Scheme
If you are planning on taking your pet on holiday with you, you must have a pet passport.
For the passport to be issued, your pet must have a microchip, had a rabies vaccination and a passport issued by a LVI vet.

There are also local rules which apply to different countries, so before you travel, you must check the country’s requirements on the DEFRA website to make sure that your pet will be allowed entry into the destination country, and more importantly, will also be allowed back into this country



Pet Health Information

A 'one stop source' featuring a wealth of animal health information and advice to help owners and potential owners to make decisions about their pets' healthcare.




Monday................................8.30am - 7pm

Tuesday...............................8.30am - 7pm

Wednesday......................8.30am - 7pm

Thursday............................8.30am - 7pm

Friday....................................8.30am - 7pm

Saturday..............................8.30am - 4pm

Sunday................................10.00am - 1pm


Consultations available by appointment during the adjacent opening times.  

Please call us or book online.


Outside of the usual surgery hours please call 01489 607001 for our emergency service.


178 Locks Road

Locks Heath


SO31 6LE

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T: 01489 607 001

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