Pet Insurance

Did you know 1 in 3 pets may require unexpected veterinary treatment each year?* Whilst advances in veterinary medicine mean we can do more for your pet, treatment costs can soon mount up. We recommend insurance to all our clients to help cover unexpected vets bills.

You may be surprised to hear that you are often more likely to claim on your pet insurance than your car or household policies.

In fact, in our experience if you are one of the few people who don’t need to claim on your pet insurance you really are very lucky indeed!
It’s important to be aware that not all pet insurance is the same. Some policies limit the amount of time or money that you can claim for.

Don’t just shop around on price alone.

Insurance Claims

As a surgery we are pleased to be able to complete your pet insurance claim forms free of charge to help you reclaim the outlay for your pet’s treatment. There is however a small charge, the price of a stamp, to cover the cost of sending the form to your insurance company.
This process can take up to 10 days to complete as we process such a high volume. If you require your form to be processed more quickly than this, we are able to fast track your insurance form and complete it within 48 hours (Fee applies).

Direct Claims
Sometimes we can arrange for a direct claim to be made. This is where your insurance company pays the surgery directly. Arrangement of a direct claim needs to be discussed with us more that 3 days prior to your pets’ appointment and an application form is required to be completed.
Details we will require prior to arranging a direct claim include:

• Completion of a direct claim request form
• Confirmation that your pet is insured.
• Confirmation that the condition is covered and that the condition is not an  exclusion on your policy.
• Confirmation of the excess required to be paid when a claim is made.

Should an insurance company decide, for whatever reason, that they are unable to pay the responsibility for any outstanding amount lies with you. You will be asked to sign a document stating you accept responsibility for payment if your insurance company refuses to pay us.



 
 
 

 
 

OPENING HOURS

Monday................................8.30am - 7pm

Tuesday...............................8.30am - 7pm

Wednesday......................8.30am - 7pm

Thursday............................8.30am - 7pm

Friday....................................8.30am - 7pm

Saturday..............................8.30am - 4pm

Sunday................................10.00am - 1pm

APPOINTMENTS

Consultations available by appointment during the adjacent opening times.  

Please call us or book online.

EMERGENCY CARE

Outside of the usual surgery hours please call 01489 607001 for our emergency service.

CONTACT US

178 Locks Road

Locks Heath

Southampton

SO31 6LE

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T: 01489 607 001

E: Click here to e-mail us >

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