Emergency Cover

Heathside Veterinary Surgery is committed to providing 24 hour emergency cover 365 days per year, providing you with peace of mind should the unexpected happen.


IN THE EVENT OF AN EMERGENCY PLEASE CALL THE NORMAL PRACTICE TELEPHONE NUMBER 01489 607 001 AT ANY TIME


Please note that out of normal surgery hours, consultations attract an emergency consultation fee.

It can be a very worrying and distressing time if your pet is taken ill, especially outside normal surgery hours.
 
All Heathside's veterinary surgeons and veterinary nurses work at the surgery during the day, so to prevent any of their staff having to work 48—72 hour shifts, they provide out of hours cover until 10pm weekdays and 6.30pm weekends. When you call the normal practice phone number, you will be given the option to be transfered directly to the on duty vet. If the vet is dealing with another emergency, please leave a message and your call will be returned within 5 minutes.

Between 10pm and 8.30am during the week, and 6.30pm and 8.30am during the weekend, a dedicated emergency out of hours centre, Vets Now, cover Heathside's emergency calls. Vets Now are based in Bitterne, and are an RCVS approved emergency services clinic.
 
The vast majority of emergency calls are before these times, which means that your pet will be able to be hospitalised with Vet's Now (if necessary) and any procedures will be carried out on site. Your pet can also be monitored accordingly, at the vets discretion.
 
If you do require advice or a consultation by Vets Now, all details will be emailed to to us immediately after your visit. Hospitalisation facilities are available at Vets Now, along with any procedures performed as necessary. You will be able to transfer your pet back to Heathside to continue any treatment during normal working hours.



 
 

OPENING HOURS

Monday................................8.30am - 7pm

Tuesday...............................8.30am - 7pm

Wednesday......................8.30am - 7pm

Thursday............................8.30am - 7pm

Friday....................................8.30am - 7pm

Saturday..............................8.30am - 4pm

Sunday................................10.00am - 1pm

APPOINTMENTS

Consultations available by appointment during the adjacent opening times.  

Please call us or book online.

EMERGENCY CARE

Outside of the usual surgery hours please call 01489 607001 for our emergency service.

CONTACT US

178 Locks Road

Locks Heath

Southampton

SO31 6LE

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T: 01489 607001

E: Click here to e-mail us >

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